1. You need to sign up an account with us.
Unless otherwise stated in the product description, the general requirements for returns are as follows:
- Returned skin care must be shipped back to us within thirty (30) calendar days. Countdown starts from the date you received the skin care to the post stamp stated on the parcel you return to us.
- You have proof of purchase (order number, buying invoice, delivery note or bank statement)
- Only MIZIYOUNG & CHRISEAR skin care can be returns.
- We will not accept returns for other products in this website except MIZIYOUNG & CHRISEAR skin care.
- The products must not be use less than 20 and returned in the original packaging.
2. How do I return the & CHRISEAR skin care?
Call our customer care direct no (03-91338353) and our professional team will guide you through the process.
Please send your returned package to the following address:
1, Jalan Manis 6,Taman Segar,Cheras 56100 Kuala Lumpur. Malaysia
3. How long is the quality evaluation process?
Replacement/ Refund process only begins after we have completed evaluating your returned product.
4. How long does it take to replace my item?
Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 5 business days. We will send you an email and SMS notification once completed.
Please expect to receive your replacement within the following time frame:
- In Metro areas: 1 – 8 working days
- In Non-Metro areas: 3 – 14 working days
5. Does Chrisear cover the shipment cost/EMS cost returns?
Shipment cost/ EMS cost for returns needs to be paid by you.